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O'Connor says aggressive management is especially important in a tightening market

Bob O'Connor, president of R. L. O'Connor and Associates.Federal Way, Wash.--While an economic storm is buffeting the industry, Bob O'Connor, president of R. L. O'Connor and Associates, said there is still plenty of opportunity for repair shops to improve their business.  One of the first steps, he said, is for shop owners to take a close look at their businesses to gauge the impact.


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What 'lean processing' actually looks like and means for a shop

Vehicles in the body shop area of County Line Collision in McKenna, Wash., can move in a straight line from the body department--where technicians have easy, uncluttered access to the items they need--to the paint department.There have been many articles written in the industry about the concept of "lean processing." Most of those articles explain the ideas behind the "5S" as house-cleaning and organization, the shift to a team concept, and the ongoing search for wasted steps, time, and energy.


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Management trainer says that with the right approach, now is a great time to own a repair shop

Gary Gunn, CEO of Automotive Service Leaders.Bowling Green, Ky.--While there is much talk about doom and gloom on the evening news, Gary Gunn, CEO and president of Automotive Service Leaders, said he believes that there is a lot of opportunity for repair shop owners today.
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